At alldressessale.com, we want you to be absolutely delighted with your purchase. If you are not entirely satisfied, we are here to help with our returns and refunds policy.

Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

Non-returnable Items
Certain types of items cannot be returned, such as gift cards, personalised products, or intimate apparel for health/hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once we receive your returned item and inspect it, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please get in touch with us.

Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same one, please get in touch with us to arrange the return and replacement.

Return Shipping
To return your product, you should mail your item to the provided returns address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Need Help?
Please contact us for any questions related to our returns and refunds policy. Our team is happy to assist you. For further details, please visit our main website at alldressessale.com.